June 13, 2011

To all of our valued clients

An open letter from the President of AmbuTrans.

On Friday June 10, the Government of Ontario released plans to introduce legislation to regulate the medical transportation industry by setting defined standards for transporting patients between health care facilities. On the same day, the Ontario Office of the Ombudsman commended the Ministries of Transportation and Health and Long-Term Care for committing to work together to increase regulation of the industry.

See the full news release: http://www.news.ontario.ca/mohltc/en/2011/06/ontario-strengthening-patient-safety.html

At AmbuTrans, we have been in support of increased regulation for more than 15 years and have worked closely with both municipal and provincial governments to lead the regulation discussion in Ontario. I am pleased that our organization has been a key part of this dialogue and has contributed to the development of the Ombudsman’s recommendations.

As the largest and longest established Medical Transportation Service in Ontario, we believe we have a leadership role to play in moving the regulation agenda forward through our business practices. Our in-house standards for instance, which were developed in alignment with the Ambulance Act of Ontario, have become the benchmark for the industry.

We believe it is vitally important for healthcare consumers in Ontario to have confidence in the quality of service they receive from us. The Ombudsman’s announcement demonstrates our dedication to providing the highest level of customer service and to being a leader in the medical transportation industry.

Regards,